Privacy Policy for Subscribers

This policy explains how we collect, use, and protect your personal information when you use our subscription planning service in Australia.

Information We Collect

We only collect personal data needed to provide and improve our service.

• Contact information, such as name, email address, and phone number, provided during sign-up or communication.
• Payment details required for subscription billing, processed securely by trusted third-party providers.
• Usage data including session activity, device type, and browser information to enhance service performance.
• Any information you voluntarily submit during consultations or feedback forms.

How We Use Your Data

We use your information solely to deliver, maintain, and improve our planning service.

• To manage your subscription and provide scheduled consultations.
• To respond to requests, feedback, or questions submitted via our contact forms.
• To analyse site usage and improve our service offerings.
• To comply with legal requirements and protect against fraud or misuse.

Legal Basis for Processing

We process your data in accordance with Australian privacy laws.

The main legal bases are your consent, the necessity of processing for fulfilling our contract with you, and compliance with statutory obligations.

Information Sharing

We do not sell your personal information. Sharing is limited and controlled.

• Trusted third-party providers manage payment processing and IT infrastructure, under strict confidentiality agreements.
• Your information may be disclosed if required by law, regulation, or valid legal process.
• Aggregated, non-identifiable data may be used for analytical purposes to improve service quality.

Data Security

We implement reasonable measures to safeguard your information against unauthorised access, disclosure, or misuse. This includes secure data storage, encryption, and regular audits. However, no system can be completely secure.

Your Rights

You have rights regarding your personal data under Australian law.

• Request access to your personal information held by us.
• Request corrections or updates to your personal information.
• Request deletion or restriction of your data, subject to legal requirements.
• Withdraw consent for non-essential processing at any time.

Cookies and Tracking

We use cookies to enhance your experience and analyse site traffic. You may adjust cookie preferences in your browser at any time.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions about our privacy practices, please contact us using the details below.

Policy Changes

We may update this policy as needed to reflect changes in law or our service. Updates will be posted on this page.